We are happy to offer a refund/exchange for an unwanted item returned within 3 days after delivery. Please be aware that we must receive returns within 7 days of delivery – this is irrespective of your chosen payment method.

Please note that all items must be returned in a saleable condition:

Unopened, with all original product packaging and hygiene seals untouched. We are unable to offer a refund, replacement or exchange on items that are not re-saleable.

If your order qualified for a free gift, it must also be returned before your refund or replacement can be processed.

Verification:

Once we receive your returned product, the product will be forwarded to the Product Development and Inspection Department. It will take 1-2 business days to verify the issue and after verification, if it is found that the claim is valid, then the product will be exchanged or money will be refunded.

Return / Exchange Policy for Damaged Product

• Order must be checked in front of the delivery person. 
•  If you find any defect and you think you need to return the product, inform the “Customer Service Department” as soon as possible along with a picture and return it instantly.
•  If the product is damaged it must be informed immediately after receiving and returned within 3 days from the day the product has been received. 
• The product must be intact, however, there can be exceptions (if the product is damaged).
• Used or Swatched products will not be considered for exchange or refund.
• If the customer chooses or places an order by themselves and wants to return/change the product (except damaged products) the request will not be accepted.
• And in case of return for exceptional circumstances, the customer must pay the transportation cost.
• Original Invoice must be returned along with the product.
• Damage claim won’t be accepted if the customer doesn’t open the product in front of the delivery man or after completing the delivery. 

Last update: 17-07-2021