We are happy to offer a refund/exchange for an unwanted item returned within 3 days after delivery. Please be aware that we must receive returns within 7 days of delivery – this is irrespective of your chosen payment method.
Please note that all items must be returned in a saleable condition:
Unopened, with all original product packaging and hygiene seals untouched. We are unable to offer a refund, replacement or exchange on items that are not re-saleable.
If your order qualified for a free gift, it must also be returned before your refund or replacement can be processed.
Once we receive your returned product, the product will be forwarded to the Product Development and Inspection Department. It will take 1-2 business days to verify the issue and after verification if it is found that the claim is valid, then the product will be exchanged or money will be refunded.